At Caselect, we want you to be 100% satisfied with your purchase. If you’re not happy with your order, we’ve got you covered.
Returns
- You have 30 days from the delivery date to request a return.
- Items must be unused and in their original condition.
- Returns must include proof of purchase (order confirmation or receipt).
How to Initiate a Return
- Contact our support team at caselectofficial@gmail.com with your order number.
- We’ll provide return instructions and a shipping address.
- Once we receive and inspect your return, we’ll process your refund or exchange.
Refunds
- Refunds are issued to the original payment method within 3-7 business days after approval.
- Shipping fees are non-refundable.
- If your return is rejected, we will notify you and send the item back.
Exchanges
- If you need a different size or color, contact us for an exchange.
- Exchanges are subject to stock availability.
Late or Missing Refunds
- If you haven’t received a refund yet, check with your bank or payment provider.
- If it’s still missing, contact us at caselectofficial@gmail.com for assistance.
For any questions, feel free to reach out—we’re happy to help!